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Dealing with Everyday Problems and Complaints

By Updated About 1 min read

Read the explanation, study the example, and practice at your own pace.

  • Communicative Objective: Learn to explain a simple problem, make a polite complaint, and ask another person to provide a solution.
  • 5 Core Functional Sentences:
    1. Excuse me, there is a problem with my order.
    2. I ordered a large coffee, but I received a small one.
    3. This item does not work properly.
    4. Could you replace it, please?
    5. I would like a refund if a replacement is not available.
  • Grammar Focus: Past simple for explaining what happened, present simple for current problems, and polite requests with could and would like
  • Vocabulary Focus: problem, complaint, replace, refund, damaged
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