- Communicative Objective: Learn to describe a problem formally, explain its impact, request corrective action, and remain assertive but polite when seeking a resolution.
- 5 Core Functional Sentences:
- I am writing to express my concern about the service I received during my recent visit.
- Although I reported the issue immediately, no action appears to have been taken.
- I would appreciate it if the matter could be investigated as soon as possible.
- Given the inconvenience this has caused, I believe a full refund would be appropriate.
- I hope the issue can be resolved promptly without the need for further action.
- Grammar Focus: Formal passive structures; present perfect passive; would appreciate it if; modal passive; concessive clauses.
- Vocabulary Focus: complaint, inconvenience, investigate, refund, resolve
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Making Formal Complaints and Seeking Resolution
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