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Making Complaints and Solving Service Problems

By Updated About 1 min read

Read the explanation, study the example, and practice at your own pace.

  • Communicative Objective: Learn to make a calm, specific complaint, explain what went wrong, and request an appropriate solution.
  • 5 Core Functional Sentences:
    1. I am afraid there seems to be a problem with my order.
    2. I ordered this item a week ago, but it still has not arrived.
    3. The product I received was damaged when I opened the package.
    4. Could you please replace it or give me a refund?
    5. I would appreciate it if you could resolve this issue as soon as possible.
  • Grammar Focus: Present perfect for unresolved situations, past passive descriptions, and polite conditional complaint structures
  • Vocabulary Focus: complaint, damaged, replacement, resolve, delivery
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